We as all are SAP guys we are aware of NetWeaver.
Right? But sometimes and especially if you worked with SAP Support Organization
(OSS) (or so called Service Market Place (SMP)) people you might have heard about
Netviewer. So what it is all about?
Basically Netviewer is a 3rd
party tool (developed by Netviewer AG,
now part of citrix) used by SAP Support Organization to connect to your
computer in order to see issues live as they appear on their customers
computers. Netviewer is for the time being official and by this default tool
for Desktop connection from SAP Support.
The tool itself is very easy to use. You
just need to download one *.exe
file from internet. They you just run it and enter session no that was provided
to you by SAP support (SAP processor). Then you click Connect. Confirm sharing screen with SAP. By this SAP support
people can see your screen (specific windows or desktop). After session is over
there is an *.exe file left on your hard drive with video of all the session
capture.
You can view session by NetPlayer which is downloadable here.
Just remember do not mix Netviewer with Netweaver :-)
Few SAP Notes as
reference:
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