There are a few cases when SAP Notes or Knowledge Base Articles (KBA) are not available to be viewed on SAP for Me (formerly ONE Support Lunchpad (OSS)) site.
1.
SAP Note/KBA XXXXXXX is being updated.
This happens when there is a new version of particular Note being prepared. As usually
the Notes has initially a version in its master language it can be that, there
is a few days delay when the Note is translated (e.g. from German to English). The
translation part can cause that delay. If the Note is still not around for a
few days, you can approach the SAP via e.g. social media and ask for the Note.
That usually helps to speed up the updating process.
What
makes it a bit unfortunate and frustrating too is that during the updating the
former version of the Note is not accessible either. This issue was raised many
times to SAP however it is not solved yet. SAP claims that sometimes the old
version is not correct (even it can be harmful) thus they decided to take the
whole Note offline for a while.
2.
Sorry! You are not entitled to access
SAP Note/KBA. This message is so called a maintenance terminated status. The
message is present when customer number to which your support site user is
linked to lost an access to the software component which the Note is related
to. Means that e.g. license to that software is not provisioned or wasn’t provision
to your customer number. In this case
you need to raise this issue to your SAP representative (account manager).
More
information:
