In
my post, I do mention supports sites of SAP a lot. They are quite useful to
search for an information about SAP products, issues, how-tos, also to request
license keys, support or to download SAP software. As there are many names for those sites I
recon it can be useful to mention the latest ones.
In past we normally referred to these sites
as SAP Support Portals either as OSS (Online Support System) or later as SMP (Service Market Place). Nowadays we can distinguish
between two main support landing pages:
SAP Support Portal is one stop for all support and
service related needs of SAP customers. It can be used to access the software, download
the software, request license keys, get technical support, get an information
about the software solution and find the documentation. Link: support.sap.com
ONE Support Launchpad is the new version of the Service
Market Place (SMP) for all SAP customers. Link: launchpad.support.sap.com the site will soon transaction to SAP
for Me that will be
single entry point to all support site of SAP. Right now, the SAP for Me serves
as a place to improve SAP customer experience throughout all touch-points with SAP.
A list of all product’s portfolio, finance and legal stuff with customer
relation to SAP is available there, other areas are service and support and systems
and provisioning among other things are available via the SAP for Me site.
More
information:
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