SAP has a new offering to
support SAP implementation projects. It is so called innovation mission control
centre. They use a kind of NASA or control center approach to help the projects.
SAP support services experts (part of SAP Active
Global Support (AGS)) are using best practices to check, integrate,
consolidate, leverage and run SAP solution you implementing to maximize its
value.
The control centre
comprises of three levels:
Innovation Control Center
(ICC) - at customer’s/project location
Operations Control Center
(OCC) – at customer’s/project location
Mission Control Center
(MCC) – remotely located at SAP facility
Each is designed to
complement the other and provide high-level support throughout the various
stages of an SAP-centric solution’s lifecycle.
Current locations of mission
control centers are: two in China, U.S. center in Pennsylvania, Germany,
Brazil, Ireland and Mexico.
Unfortunately (usually within
the SAP) more detail about the service itself is not available. I couldn’t find
even one single SAP Note
about it. The only one very brief presence of term “control centre” is in note 1170668 - The role of
SAP Solution Manager in Remote Service Delivery. But note basically says about
some of AGS
services. So I’m not really sure if services described in the note are actually
mission control centre services.
Used sources:
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